Awful service...

On the 30th December 2020 I bought a google chromecast from takealot then on the 31st the unit exploded and damaged my TV so I sent the device back and requested a refund and for takealot to fix my damaged TV, I have been sent from pillar to post on emails talking to multiple people and no responsibility is being taken by takealot, I spoke to a Luke S on the phone then a Connie A processed the refund and ignored the issue about my TV I complained about it and now a Jody Lee Jensel sends me an email to contact some seller so to get assistance in this matter which is insane the unit was bought from takealot I don’t have to interact with a third party person now that there are damages incurred to my property. This is distasteful I am disappointed sitting here with a TV that doesn’t work and takealot is not taking responsibility to talk to their suppliers I am frustrated going in to 10days with no help.