TS
Thandiwe S
1 reviews | Active since Oct 2014
14 Dec 2015, 09:35
Awful Service
On Wednesday the 9th of December i ordered an ebook from Takealot. i mistakenly used an incorrect reference number. I called on Thursday to correct that and spoke to Samantha who promised to esalate that for me if I send her a proof of Payment.<br> I have been waiting for that book only to learn this morning that she never actioned that.
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takealot.com's replyOfficial
14 Dec 2015, 11:15Hello Thandiwes.ts,
Thank you for taking Maxine from our complaints team's call to confirm that your payment has been authorised and that your eBook is ready to be downloaded. We're sorry for not processing your payment sooner. We'll address this matter with the agent who initially assisted you and provide her with the necessary coaching on how to correctly process requests such as yours in future to prevent a similar disappointing situation from happening again.
Kind Regards,
takealot.com
Thank you for taking Maxine from our complaints team's call to confirm that your payment has been authorised and that your eBook is ready to be downloaded. We're sorry for not processing your payment sooner. We'll address this matter with the agent who initially assisted you and provide her with the necessary coaching on how to correctly process requests such as yours in future to prevent a similar disappointing situation from happening again.
Kind Regards,
takealot.com
takealot.com's reply14 Dec 2015, 11:15
Official
Hello Thandiwes.ts,
Thank you for taking Maxine from our complaints team's call to confirm that your payment has been authorised and that your eBook is ready to be downloaded. We're sorry for not processing your payment sooner. We'll address this matter with the agent who initially assisted you and provide her with the necessary coaching on how to correctly process requests such as yours in future to prevent a similar disappointing situation from happening again.
Kind Regards,
takealot.com
Thank you for taking Maxine from our complaints team's call to confirm that your payment has been authorised and that your eBook is ready to be downloaded. We're sorry for not processing your payment sooner. We'll address this matter with the agent who initially assisted you and provide her with the necessary coaching on how to correctly process requests such as yours in future to prevent a similar disappointing situation from happening again.
Kind Regards,
takealot.com