Awful Service

What on earth has takealot come to?? I am currently awaiting a delivery from takealot which is already terribly late. I have other commitments which I cannot attend to because I am sitting around waiting for a delivery that should have been here ages ago. I called takealot twice thus far an hour apart and on both occasions the agent told me the driver is on his way but on neither occasion were the agents willing to call their driver to find out a rough time as to when he will arrive, instead I was asked to refer to the sms frome the courier company and follow up myself. I understand unforseen traffic delays but surely there is a policy in place to call the client?? I now cannot attend a function that I needed to because of this logistical hiccup.