Awful Customer Service with regards to Returns and Refunds

On the 13th of July , we collected 3 windscreen wipers , of which 1 we ordered the incorrect size etc. however the box was slightly damaged on the corner when it was delivered to us , as this was not our fault we thought we would be able to return it (the item had not been opened and sat on our kitchen counter until we had the time to drop it off) on the 4th of August , 17 days later (which was within the 30 days period allowed) we logged a return on the takealot.com app and dropped the item off at a collection point. Days later we received an email stating we did not meet the criteria of a return and refund. This came as a shock as the package did have the correct stickers, packaging and again it had not been opened. We called takealot.com and were told they would escalate the matter. A few days later the item was delivered back to us in a worse condition than what we had originally received it and returned it in. Now there is no way we can return it, as they will not accept the responsibility for the damaged box. This is disgusting. After the story on Carte Blanche and now this too , we will be ordering from Amazon going forward. Beware of takealot.com.