Awful customer service

Ordered essential items on the website that where in stock and located in JHB. Received confirmation that items would be delivered in 2 days. Then received emails from 3 different agents (Carmen, Tarryn, Joshua) that items went to a different location and will now take a week to deliver.

Do you not understand what essential items are??? Have asked the 3 agents of my items are in stock why can't it be pulled and sent to me as this was your mistake and the items are still available on the website????? Received standard response.

In a time where the nation is banding together so glad that takealot is seeing customers as a number and nothing else!!!!