Awful Communication and Disappointing Customer Service

I bought a fridge from takealot in January 2020 and it broke 7 months ago. I contacted takealot and was redirected to the company that made the fridge. They then sent someone to look at it and told me it was a factory error. After being ignored and finally getting a response I was redirected back to takealot. That took 6 months. I am now still sitting with a broken fridge and takealot has barely made contact with me regarding this issue. Who’s fault it is yet is undetermined but the commutation and customer care is lacking and quite frankly underwhelming.