Awful aftee sales service

Previously had great experience but now twoce had awful experience with them. The main reason i am writing this is due to the fact that i bought a R1400 headset and it only lasted 10months. Nobody is willimg to negotiate any agreement or come to play and satisfy a client. The same product is sold by Evetech with a 24 month warranty. I would appreciate if takealot would at least email one directly instead of sending system generated emails