MN
Melissa N
1 reviews | Active since Jun 2012
15 Oct 2015, 09:45
Awesome service for returned good
I had an issue with Russel Hobb's appliances that I had purchased via Takealot<br> the supplier was taking a long time to provide feedback and to repair my items<br> Zuhrah January was assisting me with my query<br> she was extremely helpful, and based on the supplier delaying the progress, she was able to assist me with a full credit on my TAKEALOT profile.<br> she is helpful and keeps customers updated, saying thank you is one thing, and receiving compliments is awesome - TAKEALOT you should give this girl a raise <br>
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takealot.com's replyOfficial
15 Oct 2015, 10:52Hello melissanadassen,
Thanks for taking the time to share your great experience with us. Having to return an item for any reason is never great so we understand your frustration by the assessment taking longer than expected. When an item is sent for evaluation under its supplier's warranty the matter us unfortunately not in our hands anymore. We'll however always try to assist in any way possible and are glad to hear Zuhrah was able to do just that.
We'll make sure to pass your compliment on to her as well and we'll thank her for helping turn this experience around for you.
Kind Regards,
takealot.com
Thanks for taking the time to share your great experience with us. Having to return an item for any reason is never great so we understand your frustration by the assessment taking longer than expected. When an item is sent for evaluation under its supplier's warranty the matter us unfortunately not in our hands anymore. We'll however always try to assist in any way possible and are glad to hear Zuhrah was able to do just that.
We'll make sure to pass your compliment on to her as well and we'll thank her for helping turn this experience around for you.
Kind Regards,
takealot.com
takealot.com's reply15 Oct 2015, 10:52
Official
Hello melissanadassen,
Thanks for taking the time to share your great experience with us. Having to return an item for any reason is never great so we understand your frustration by the assessment taking longer than expected. When an item is sent for evaluation under its supplier's warranty the matter us unfortunately not in our hands anymore. We'll however always try to assist in any way possible and are glad to hear Zuhrah was able to do just that.
We'll make sure to pass your compliment on to her as well and we'll thank her for helping turn this experience around for you.
Kind Regards,
takealot.com
Thanks for taking the time to share your great experience with us. Having to return an item for any reason is never great so we understand your frustration by the assessment taking longer than expected. When an item is sent for evaluation under its supplier's warranty the matter us unfortunately not in our hands anymore. We'll however always try to assist in any way possible and are glad to hear Zuhrah was able to do just that.
We'll make sure to pass your compliment on to her as well and we'll thank her for helping turn this experience around for you.
Kind Regards,
takealot.com