Awaiting refund

Extremely disappointed in this company. I received goods that were damaged in transit (27 December 2023) from rain and even the driver who delivered the goods advised that I return and report them as defective as the rain damage was extensive. The goods were picked up on the 28th of December 2023 sealed. On the 30th of December 2023 I received an email stating that the goods have been inspected, are allegedly not damaged, my return request has been denied of which the goods will then be returned to me and I am in contravention of their return policy. I escalated this matter and advised that I no longer want the goods as the integrity of the goods is questionable regardless of whether or not they deem them undamaged. This company is refusing to refund me money and every time I call them the matter is being escalated or is pending investigation however is showing as “return concluded” on my end. This is highly upsetting because they are now inconveniencing me and are preventing me from buying goods which are a necessity elsewhere as they are stalling with my refund. I don’t know what I missed but is Takealot now outright refusing to process refunds? I referred to their policy and goods I purchased are not listed as goods that cannot be returned.