Awaiting Payment but order was paid in full

I am writing this review as a last resort because I am getting NO feedback from the Takealot team. On 16 April 2024 I made a payment via Payfast and the transaction was successful from my side. The funds were taken off from my bank and I also received an email from Payfast to confirm payment. To my surprise, when I checked my order on Takealot the status was "Awaiting feedback" After 07:00 AM on 17 April 2024 I contacted your customer service team. I was assisted by two consultants - Demi D and Kent D. Both asked for proof of payment and I sent it immediately. I was told they would escalate this to their accounts department and provide feedback. In the interim I also made contact with Payfast and they also confirmed that my payment was successful and they also sent me a mail to confirm this. Until now, No feedback and my order is still on "Awaiting payment" I am a frequent and loyal shopper and Takealot, this is seriously not on. It's a substantial amount that I paid and I expexct feedback in a timeously matter, my order is #***. To me this is *****ING. If I paid you for something and now I am not getting feedback after I proved to you that I paid, then you are *****ing from me. I want answers, I want my order!