1 reviews | Active since Mar 2010
Avoiding Product Exchange
I issued a warranty return for a product that had failed and specifically indicated that I wanted a replacement as opposed to a refund.<br> The product was collected and a few days later I was met with an email stating that my account had been credited (no reason provided for why it was not exchanged). After numerous back and forth and a 2 day stint of zero communication, I received a very generic reply stating that they were out of stock and would not be able to issue a replacement. This is an insulting response as I can clearly link to the in-stock product from my refund tracker, and that they are avoiding an exchange as the product now costs more than it did when I bought it.<br> It's a pity that their support system is so impersonal and unwilling to assist.
We do our best to ensure that the products we deliver to you are of a high quality and without defects and we're sorry to hear that your product wasn't performing as you expected. You should have received thorough feedback on the outcome of your request the first time around and we'll address this with our returns team accordingly. We'll also look into this with the relevant product buyer to determine whether we have stock or not to process a replacement as per your request. As per our returns policy we're only able to process a replacement should we have the stock to do so.
Kindly allow our complaints team a little bit of time to take this up with the relevant parties after which they'll be in touch to feedback and assist you.
Kind Regards,
takealot.com
Best regards,
We do our best to ensure that the products we deliver to you are of a high quality and without defects and we're sorry to hear that your product wasn't performing as you expected. You should have received thorough feedback on the outcome of your request the first time around and we'll address this with our returns team accordingly. We'll also look into this with the relevant product buyer to determine whether we have stock or not to process a replacement as per your request. As per our returns policy we're only able to process a replacement should we have the stock to do so.
Kindly allow our complaints team a little bit of time to take this up with the relevant parties after which they'll be in touch to feedback and assist you.
Kind Regards,
takealot.com
Best regards,