AVOID Takealot - no item, no refund, no communication

I recently bought a table at Takealot.com which was delivered on the 16/03/22. Delivery item stated as X 1 and arrived in one box. Couldn’t open the package immediately as I went away overseas on a business trip.

Came home on the 11/04/22 to eventually open the package and the table has no legs, which was apparently supposed to arrive in a seperate package. So I called the relevant agent and was told that they would log a return, collect the “faulty” item and send me a new complete table. I have this formalised on an email from takealot.com.

They collected the item on the 13/04/22 at my place.

On the 16/04/22 I get an email saying that the return is denied, because it’s out of the 7 day window for missing items. But on the original delivery, it only stated one item.

After multiple email correspondence: I have no table, no refund and no further communication. Only promises of escalation!

This is absolutely appalling service and I will not shop there again, if this is how they conduct their business.