Avoid Takealot delivery

I am utterly disappointed with the poor customer service provided by Takealot. I ordered a washing machine for next day delivery but was not home at 11.15 as the tracking indicated that my delivery would take place before 5pm. I requested a time slot for 15.00pm and was assured that my order would be delivered by the consultant Silakhile L. However, I received an sms that I was not available to receive my order despite being on high alert and home waiting until 18.00pm. The response time for my email enquiries was on average two hours. I have been attempting to contact Takealot since 11.20 this morning being given late, generic responses. I suspect that the delivery company tried to deliver to the wrong address or merely decided it wasn't worth their while. The delivery fee and the item ordered were not cheap. The service on the other hand leaves much to be desired. I will be left with no other option but to take my business elsewhere and demand full reimbur*****t. Shame on you Takealot.