AVOID HIGHER VALUE ITEM WARRANTY EXCHANGE FROM TAKEALOT

I have officially reached my end with TakeAlot in-warranty exchange process!!! Three weeks down the track, my faulty item has still not been collected and I have still not received my supplier/brand owner authorised credit!!! In the interim, I have had to purchase another appliance from another dealer; leaving me hand out of pocket on a high value item! I am appalled at the service I have received from TakeAlot regarding my exchange of an in-warranty faulty unit. The supplier in question has officially credited this order and sent in all the relevant documentation for the credit to take place and I am plagued with TakeAlot system generated emails and being passed from pillar to post in the call centres. There is no one dedicated agent to my case and each and every time I have to re-explain the story. The promised escalation response is always; “we are awaiting feedback from our warranty department” or “I will escalate the matter again to finance”. Forgive my ignorance, but if the supplier of the item has emailed numerous times the credit authorisation and sent a formal credit note; I am not sure what authorisation you are still waiting for? The faulty item needs to be collected and I need my R 14 999.00 refund as agreed by both the appliance brand owner and supplier thereof. I have had to resort to this post as there is no one in authority to come into contact with.