Avoid for Christmas Shopping - Returns Policy not being followed.

I placed an order on 11 October and it was delivered on 14 October. It contained two items meant for Christmas. As such I didn't open individual product packages. On Christmas day we discovered the one item was damaged in such a manner that would prevent it from being used at all. Since the product page as well as the return policy page specifies a 6 month return period (as per CPA) I didn't expect any problems. I dropped the damaged item at the pick-up point on the 3rd of January. I received confirmation via SMS that the item has been returned and that I will be updated. When I checked the return status on the 9th of January it mentioned that the return has been rejected. No reasons were given and the e-mail mentioned was never received. When I checked in with Takealot via FB they were confused about the whereabouts of the item and finally confirmed that it was rejected because I missed some 7-day return window described in an internally policy. The item has allegedly been shipped back to me and I was requested to log another return upon receipt instead of just handling the issue immediately.