ATROCIOUS service so bad it's actually funny
ATROCIOUS service so bad it's actually funny
so on 12 May I ordered a BBQ and a grill.
After 2 weeks of contacting again and again I eventually gave up on the order and cancelled since it was never delivered.
Since I logged the return the TAKEALOT software website did not allow me to say I it was never delivered... I could only say for the order to be (1) collected from my address or (b) order to be dropped off at the nearest TakeAlot pickup point. Since I never got the goods I could not do either of these.... but had to click on the collect at my address to get the refunds process to get going.
I waited and waited another couple of weeks and then contacted Take Alot to say that they still have not refunded me now over a month later... but according to TakeAlot they could not refund me until the goods where back in their warehouse... someone internally may have taken it who knows but until today 7 weeks later I still have not received the refund since they have not got the goods I they can't seem to find it it seems) and on the order trail now it seems the order is closed without me getting the goods or without me getting my refund back into my credit card... now 7 weeks later...
takealot.com Re: Phone call from: Caller *** Inbox x
Shereen Odendaal (Takealot.com) <***> Jun 22, 2020, 3:48 PM (7 days ago) to me
##- Please type your reply above this line -##
Your request (Phone call from: Caller ***) has been updated.
Shereen Odendaal (takealot.com)
Jun 22, 2020, 3:48 PM GMT+2
Hi Sean,
Thank you for contacting takealot.com.
Sorry for the inconvenience caused to you.
Please be advised that I’ll be escalating to our Team and will revert back to you once we found a solution to your query.
Kind Regards,
Shereen Odendaal
[YD6ZWY-2O0P]
Sean <***> Jun 22, 2020, 3:58 PM (7 days ago) to Takealot.com
I will be sending that to HELLOPPETER very shortly as well as all Social media platforms
image.png
clearly this is unacceptable to wait + 40 days to get this sorted and I have had so many phone calls and emails to get this sorted that I am losing my patience now.
If proof of the money refunded to me by tomorrow COB I will make posts to Hellopeter as well as Facebook, twitter, etc to state what utter incompetence I have experienced here
I have categorically stated that I I have never received the product I have made it abundantly clear that your software does not allow me to say that it has never been delivered, only asking for delivery address or me dropping it off at your stores which I clearly cannot do since I never received anything I will not tolerate such utter incompetence no longer and demand the refund processed back into my account before COB tomorrow as well as a written apology as to the perpetrators I cannot for the life of me understand how a company so *********** can still be in business... if the product have been lost then I am not the one to wait for your internal issues to be sorted since I am not the one at fault and you tracking the product should have nothing to do with me having to wait for you to find it before you refund me , those are your internal issues that I do not have a part of Kindest Regards, Sean Brown
So let us not grow weary in doing what is right, for we will reap at harvest time, if we do not give up. Galatians 6:9
Taufeeqah Matthews (Takealot.com) <***> Jun 22, 2020, 8:49 PM (7 days ago) to me
##- Please type your reply above this line -##
Your request (Phone call from: Caller ***) has been updated.
Taufeeqah Matthews (takealot.com)
Jun 22, 2020, 8:49 PM GMT+2
Good day,
Thank you for your mail.
Kindly be advised that we are truly sorry for the misunderstanding.
This cancellation is in progress.
Should you require further assistance, please do not hesitate to contact us.
Have a great day ahead and keep safe!
Kind Regards, Taufeeqah Matthews
Sean Brown
Jun 22, 2020, 3:58 PM GMT+2
I will be sending that to HELLOPETER very shortly as well as all Social media platforms
image.png
clearly this is unacceptable to wait + 40 days to get this sorted and I have had so many phone calls and emails to get this sorted that I am losing my patience now.
If proof of the money refunded to me by tomorrow COB I will make posts to Hellopeter as well as Facebook, twitter, etc to state what utter incompetence I have experienced here
I have categorically stated that I I have never received the product I have made it abundantly clear that your software does not allow me to say that it has never been delivered, only asking for delivery address or me dropping it off at your stores which I clearly cannot do since I never received anything I will not tolerate such utter incompetence no longer and demand the refund processed back into my account before COB tomorrow as well as a written apology as to the perpetrators I cannot for the life of me understand how a company so *********** can still be in business... if the product have been lost then I am not the one to wait for your internal issues to be sorted since I am not the one at fault and you tracking the product should have nothing to do with me having to wait for you to find it before you refund me , those are your internal issues that I do not have a part of Kindest Regards, Sean Brown
So let us not grow weary in doing what is right, for we will reap at harvest time, if we do not give up. Galatians 6:9
Shereen Odendaal (takealot.com)
Jun 22, 2020, 3:48 PM GMT+2
Hi Sean,
Thank you for contacting takealot.com.
Sorry for the inconvenience caused to you.
Please be advised that I’ll be escalating to our Team and will revert back to you once we found a solution to your query.
Kind Regards,
Shereen Odendaal