Atrocious service from Takealot

<p>I Returned an item I had bought from Takealot in July 2015, on November 14 this year. As the takealot warranty period had expired, but the supplier warranty had not, Takealot advised me on November 17 that they had sent the item to the supplier for evaluation.</p> <p> </p> <p>By December 2 I had not received any communicastion so I emailed to query. I was then advised The item had been repaired and would be sent to me shortly, even though I specifically requested a refund. I Asked if I could pick up the item and was advised that it was already with the courier and could not be returned for pick up.</p> <p> </p> <p>After receiving no word for 2 days I went to the takealot warehouse on Monday 5 December to ask what was going on. They could not help and advised that a customer service rep would call me later that day.</p> <p> </p> <p>Someone called me that afternoon and once I informed them they advised they would call me back that day.</p> <p> </p> <p>No call happened.</p> <p> </p> <p>Today, December 7, I decided to call Takealot myself. The rep advised that he would follow up with the courier and get back to me. This was at 11am.It is now 3:30PM and I still havwe not been called back or given any further information.</p> <p> </p> <p>How is this level of terrible service acceptable to Takealot? 4 separate attempts to find out what is going on and I STILL have no idea where my item is or if it is returned/replaced? Why should I be hounding you for this?</p> <p> </p> <p>It has been 24 DAYS since my return was logged. Takealot, your return policy guarantees a refund within 21 days?</p> <p> </p> <p>WHAT IS THE PROBLEM?</p>