Atrocious service and lack of technical knowledge by takealot staff!!

I bought a laptop via the takealot app in Match 2025, the laptop's screen broke (lines went missing on the right hand side of the screen). I logged a return, the pc was collected to be repaired. Approx 3 days later I received a request from a T mashele requesting the pc password. I rep**** that the problem is a hardware problem and not a software issue hence it couldn't be resolved by changing any software and I could not provide the password for the laptop as it was used for my business and subsequently contained sensitive information. The matter was referred to a lady named Nikita who requested the password whereupon I informed her as I had informed her colleague that it was hardware issue and couldn't be resolved with any changes to the software. I also informed her that they are most welcome to do a factory reset on the pc if they felt they could resolve the broken screen with access to the information on the laptop as I can't allow my personal company information to be accessed by their personnel. On Saturday 22 November the laptop was returned to me in the same broken state as I had returned it on without any further communication from takealot. I find this level of service and lack professionalism from takealot absolutely unacceptable. I want the laptop collected and Replaced or fully refunded as I do not wish to deal with the *********** takealot staff any further.