Atrocious Customer Service - Returned item awaiting refund 2 weeks and counting

Im giving a 1 star rating because there isnt a 0 star. I ordered a product and before the time of delivery decided that i no longer want the product as the previous same item was defective that i purchased a week prior. I was advised by Niyaaz Lodewick that upon delivery I should refuse to accept the order and that it will be returned to the warehouse and my bank account will be credited with the amount. I now realise that I was ill advise by this rep and since been moved from pillar to post with 4 to 5 reps handlkng my cadr. Would iy noy make more sense that Niyaaz handles the case from beginning to end. Its beem 2 weeks later and all i get is we apologise for this bad experience and now im being flat out ignored. I even contacted the contact center, firstly the line is fuzzy and youre on hold forever with no prompter informing you in which amount of time you will be assisted this can only be because of their **** service and evidence that they run an email driven customer service centre to afraid yo talk to humans because they know whats coming their way. I dont have much hope that i will be hearing from anyone because that will be asking too much, never will i ever use your service again. However just in case you so call care the ref number is ***5. Youre a disgrace