Atrocious Customer Service or rather Lack Thereof

Worst Service Delivery Ever I placed an order on the 9th January 2024. Received a delivery date confirming 19th Jan. A few days later I received an update 15th. I made arrangements to be at delivery address only for no parcel to arrive. I then received another date 16th. This time the parcel arrived missing an item. Received a call from a guy called Siya, who after being unable to reach my WhatsApp me from his private phone to inform me some item is damaged in my box & a driver will come replace it. Another no show. Next day 17th Siya called me to inform me a different item needs to be returned due to a mistake from their side. Bear in mind the damaged item was not replaced yet. He promised that the driver was on his way this was 12:20 driver arrived after 3pm, making me wait almost 3 hours. Driver was confused as to what to collect etc. I contacted head office spoke to Sinazo N explained everything even sent screenshot of WhatsApp chats with Siya. She lodged an "escalated complaint"promising the dealing with it and I will receive feedback. As I'm writing, the query is still not resolved 2days later. 18th I received comms stating my order will arrive soon before 5pm, it's the 19th 3:25 am I'm still waiting. To conclude everything the goods ordered and paid for on the 9th was car servicing goods which was meant to be used on the 17th by my mechanic. He is now charging me a day for labor & two days storage of my car. Due to Takealot service failure. It's January I'm out of pocket, mentally frustrated, anxious and has literally been cry due to the stress Siya and the delivery department has put me through. Shame on you Takealot your atrocious customer service is definitely not world class. As a loyal customer I'm disgusted to say the least...