Atrocious customer service and delivery

Item: takealot.com
Rating: 1

I purchased a Wagworld sleeper for my pet on 19/12/16. I calculated even with the 3-5 delivery time I should get it before Christmas, so I could take it down to Durban for my pet. On the 21/12/16, the courier phoned me to ask for my surname so they could drop it off at our companies mailroom. I also recieved an SMS notification stating that my order was scheduled for delivery on the 21st as well. I hadn't received any e-mail from the mailroom notifying me that I had a parcel waiting for me. On the 22/12/16, I checked the mailroom in case the mail clerk forgot to send an e-mail, but alas no package. I phoned TakeAlot to enquire. The lady said she will look into it. Later that day I received an e-mail from TakeAlot saying that my order was delivered. What? On the 23/12/16, I phoned TakeAlot again to escalate the issue and I had sent an email to them since I was heading down to Durban. The lady informed me that the courier had delivered my order to someone with a similar surname to mine. There's nobody with that surname in the company. I phoned TakeAlot yet again on the 28/12/16. This time the lady tells me she's also going to contact the courier and will get back to me. I haven't received a response from TakeAlot, not once, after the 3 phone calls and an email to them. The customer service was pathetic, pretending to help you for the limited time you are speaking to them on the phone. My order still hasn't been received nor has any attempt been made to refund my money.

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