At a loss

I’m so frustrated! I bought a JBL mobile speaker for my daughter as a birthday gift. She opened it on the day of her birthday celebration which was held on the 26th of November 2017. Unfortunately we realised it was the wrong size. I processed a return with Takealot on the 27th of November 2017 with the intention of swapping the speaker for another bigger one. Takealot collected the small speaker from us on the 28th of November 2017.

It’s now the 16th of December 2018, almost three weeks later and Takealot has yet to advise of the status of my return or to reimburse me. I’ve called them on numerous occasions to ascertain when they’ll be giving me back my money. I keep getting different stories that the collection is still being scheduled, that the speaker has indeed been collected but is still in the checking warehouse or that I’ll be reimbursed soon. I know the first explanation is not true as the speaker was collected on the 28th of November 2017.

I’m at a loss! Takealot is a convenient online shopping platform. However, the long refund process and lack of transparency re my return is putting me off.

I’d like to gift my child with another speaker before Christmas but need my refund first.

Please could someone help. My return reference number is: RRN-4d58-53c1.