1 reviews | Active since Mar 2009
As unhelpful as possible
<p>I received a gift from a relative via takealot. Unfortunately, it contained items I already had, but only realised this a bit later. Not wanting to go back to my relative and tell them I didn't want their gift, I contacted takealot and requested to swap the items. I offered to cover any administritave / delivery fees they felt reasonable.</p> <p>Takealot could not be bothered to assist and effectively give methe choice of either appearing ungrateful to the person giving me a gift or keeping unwanted items. Being helpful would cost them nothing, but being unhelpful has cost them one loyal customer. Realliy, it's their stupdity I find most irritating.</p>
Hello ahunter197,
We are so sorry to learn of this unpleasant experience with your latest orders with us.
It was not our intention to disappoint you and would appreciate the opportunity to clarify the matter.
We have tried to reach you telephonically without success and have sent you an email in the meantime offering assistance.
Kindly awaiting your reply.
Regards
Takealot.com
Hello ahunter197,
We are so sorry to learn of this unpleasant experience with your latest orders with us.
It was not our intention to disappoint you and would appreciate the opportunity to clarify the matter.
We have tried to reach you telephonically without success and have sent you an email in the meantime offering assistance.
Kindly awaiting your reply.
Regards
Takealot.com
As expected, was again told that the "system does not allow them to assist me". I personally thought that systems were supposed to follow the instructions of humans, not vice versa. It seems that at takealot, the system must be obeyed, even if it means losing a loyal customer.
As expected, was again told that the "system does not allow them to assist me". I personally thought that systems were supposed to follow the instructions of humans, not vice versa. It seems that at takealot, the system must be obeyed, even if it means losing a loyal customer.