As thick as garden chairs

I mean absolutely pathetic this company. They delivered the wrong rug......I informed them of this, they said they will replace with the right one. Fast forward 2 weeks. They come back saying they cant replace it as there is no stock. Funny as I have just gone through the website and surprise surprise there is my rug, available and in stock. So how from yesterday 5pm to this morning at 10am it suddenly is in stock. O my best ofcourse is they accuse me that I said I want a refund to my credit card....laughable. The customer service lady actually laughed and said I obviously dont understand how refunds work, thank Thobela darling, I actually do. What you dont grasp is the fact that i never asked for a credit refund. Just to replace the said carpet!!!!!!!!!!!! Thanks for ruining Xmas. That rug was supposed to be given to my friend as a gift but alas she left for England last week. Will you be covering the courier costs to London? You guys suc****!!!!