********* **** ARTISTS

I needed a new filter for my air purifier, so I went to my purchase history on the website and selected the replacement filter I'd already bought from them months ago, and which worked perfectly well. The images and information about the filter were exactly as they were when I'd last bought the filter, so I was satisfied that I was buying the correct product. However, when it arrived, it was the incorrect filter, looked different from the pictures online/the other filter I bought, and was completely incompatible with my air purifier. I emailed them about the issue and after some back and forth, I was told to provide my banking details for a refund, which I did. I was then emailed by a different customer service rep who said that thy did not offer refunds on the product, despite the fact that it was THEIR fault that I ordered the incorrect filter. I even went so far as to go to their warehouse in Alberton to physically show them that the filter they sent me was different from the one they had on their website, but was told I should have come to them within seven days, but even then, they would not accept any wrongdoing, nor would they provide me with a refund. This is the most disgusting service I've ever experienced from an online retailer. It's wholly ********* and a ****, which is unfortunate because I've supported Takealot with my hard-earned money for many years now.