Arrogant & Pathetic Service

<p>I spent in excess of R12 000.00 on Christmas gifts with Takealot alone this past Christmas. One of the things I bought was a watch (of R268.00) for my youngest son. He did not like the watch I bought and I decided to exchange this watch for a different watch when we came back from holiday. The new watch I wanted to exchange with the old watch is more expensive meaning I had to pay in the difference. When I raised my request with Takealot they flatly refused as the period is just over thirty days. I asked them to reconsider and waited very long for the consultant (Kelsey) to come back to me. I requested an update and her response was that her manager says they will not be makig an exception and that is it. How pathetic is that. I wanted an exchange and NOT a refund for a more expensive item. Having spent R12 000.00 this past Christmas alone clearly is not of importance to Takealot. My advice to everybody is DO NOT shop with Takealot as they are clearly not interested in return business and/or to assist with exchanging an item at a low cost of R268.00. Rather make use of one of the other many Online sites which looks after their customer service. What a bunch of idiots they have managing Takealot.</p>