1 reviews | Active since Nov 2014
Appauling Service!
<p>The delivery service from takealot is just lovely(sarcasm)! </p> <p> </p> <p>I made an order on the 7th of August, a Sunday evening. My order was promised to be delivered on Friday the 12th. All fine and well. </p> <p> </p> <p>I get a message from takelaot on Thursday the 11th saying, "Your order is scheduled for delivery today before 5pm please present an ID on delivery." So at this point I am ecstatic, my order is arriving earlier than supposed to. Great!! Then... no delivery. So I enquire and they apologise and go on to say confidently that it will be uplifted for delivery for the following day aaand guess what, no delivery again. Now I'm a bit confused and ancy. My order is a R4,700 item, I'm starting to worry because of the pricetag if my order is safe. I enquire about this consistently, I've been given 2 false promises. I want to know what's going on. They apologise again and assure me that it will be delivered on Monday the 15th. So I'm like okay, I'm very angry but it will have to be.</p> <p> </p> <p>Guess what!? No delivery!</p> <p> </p> <p>What the hell is going on?</p> <p> </p> <p>I enquire again, I have no trust in takealot's delivery department by now, who wouldnt be!? So I ask, What is going? They then again ensure and say no we're very sorry for the inconvenience. It will be delivered tomorrow before 5pm. </p> <p> </p> <p>I'm sitting here now Tuesday 16th (another day delivery was promised) at 6.55pm because I've had enough and I've been holding myself back since yesterday to write a review on hellopeter. </p> <p> </p> <p>My main problem is the false promises. You lead on your customers ensuring deliveries will be completed on dates given and you fail to do so. Not once but consistently over 4 days in a row? </p> <p> </p> <p>I look forward to hearing from you.</p>
Hello PunctualityIsKey,
We sincerely apologise for the lack of communication you have received from us regarding the delivery of your parcel.
We understand that you have had an unpleasant experience and we acknowledge that we have disappointed you.
We have tried to contact you via telephone, but we were unable to reach you.
Our courier partners has been notified and the matter is currently being handled with urgency.
We will reach out to you again in the morning to confirm delivery details.
Regards
Takealot.com
Hello PunctualityIsKey,
We sincerely apologise for the lack of communication you have received from us regarding the delivery of your parcel.
We understand that you have had an unpleasant experience and we acknowledge that we have disappointed you.
We have tried to contact you via telephone, but we were unable to reach you.
Our courier partners has been notified and the matter is currently being handled with urgency.
We will reach out to you again in the morning to confirm delivery details.
Regards
Takealot.com
First time I hear you are trying to get hold of me. I've been in contact with the customer service department the whole time.
Im available after 10am.
First time I hear you are trying to get hold of me. I've been in contact with the customer service department the whole time.
Im available after 10am.
