Appalling service from Takealot

Appalling service from Takealot: Misrouted parcel ruined a special birthday gift!I am extremely disappointed and frustrated with Takealot's complete lack of accountability and terrible customer service.I placed an order which was paid for and officially scheduled for delivery on Thursday, 3 September. My delivery address is clearly and correctly saved on my Takealot profile as Centurion, Pretoria. Instead of delivering it to me, Takealot inexplicably sent my parcel all the way to a hub in Alberton.Because of THEIR internal logistical blunder, my tracking has completely broken down, and I cannot even track my own package anymore. To make matters worse, this item was supposed to be a birthday gift for someone very special today, Friday, 4 September. The day is here, and I have absolutely nothing to give them.Dealing with Takealot support has been an absolute nightmare. I am constantly being bounced around from one agent to another. Nobody can explain to me where my parcel actually is or when it will arrive. This runaround is costing me immense amounts of time and money on phone calls, all while trying to fix a mistake that they made.The level of disappointment is immense. Never in my life again will I buy from Takealot. Fix your mistake and tell me where my parcel is!