RM
Raeez M

1 reviews | Active since Jan 2012

01 Sept 2015, 16:15

Appalling Service from takealot

Who remembers how efficient and effective takealot were before they acquired [URL Removed] Many takealot users (such as myself) actually started supporting them due to the incompetence and ineptness of [URL Removed] Lo and behold, after takealot's acquisition of Kalahari, it looks like they are slowly becoming as *********** and inefficient as Kalahari. I placed a pre-order for an item (the Item) on 29 June 2015. Unfortunately, the Item was only exclusively available through takealot. Takealot negligently cancelled my pre-order on 7 August 2015 (after failing to actually refund me a portion of the price of the Item, as it dropped in price) and I was forced to pre-order it anew. Now, the Item was scheduled to be delivered today (1 September 2015), however, unbeknownst to me, the Item was delayed, due to an issue with a supplier. I only found out about this delay as I had to take the initiative and contact takealot, who only then informed me that the Item has been delayed. After a series of email exchanges with 4 different reps, I was still left without a concrete delivery date for the Item. I highly advise everyone to be extra cautious when pre-ordering goods from takealot.

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Replies (1)
takealot.com
takealot.com's reply01 Sept 2015, 17:39
Official
Hello Raeez_19,


We know an apology does not make up for the frustrating experience you've had or for the disappointment caused by the supplier delay. We know this particular item is sought after and that many of our customers have been let down today. Our JHB stock did arrive at our DC this afternoon and we are in the process of having these orders packed to ship out as soon as possible. Our courier team has been made aware of this matter and are looking into our options of having your parcel delivered to you ASAP. We'll be in touch with you as soon as we've received feedback from them.

Sincerely,
takealot.com