Appalling Service by Takealot.com and FNB

I have had the most awful experience of my life in the past 4days, thanks to FNB and TAKEALOT (the name says it all, they are taking a lot from me, including my peace!!!). my business card expired, went to FNB on saturday(02 Feb 2019) to collect my new card, only FNB (a service provider i am contracted to) to tell me that on my behalf, without my consent have contracted takealot to deliver my card, and they had the nerve to tell me to wait for up to 5days to get my card, knowing very well they have the capability to deliver within 24hours to my nearest branch!!!!! reason with imbeciles clearly yields no results, 3 of them especially!!! i explain to them that my house residential address is max 5minutes drive from Balfour Park, yet they want me to pay R199 to get a 24 hour service, and yet it takes them a 120 hours for the same distance if its free, as they are obliged to. Happily and strolling, these 2 service providers continue to give me grief everytime i receive a call from them. if FNB is tired of rendering service to me, they might aswell close my accounts, but clearly as we learning the fate of big industry players, the walls are not so stout and firm as you believe, ask Vodacom!!!!