Appalling service

I ordered 2 ADSL routers in the space of 4 days. When it.got.to.me, they were both Fibre routers. I.spoke to a customer service agent and even.she could not tell the difference between them. I.then contacted the company via their Twitter page. Spoke to.am agent who in no uncertain terms told that both.the.agent and I are lying. I spent over R600 trying to get the right thing, even putting in for express delivery. I need this asap in order to complete mu work from home. My time and money has therefore been compromised. Then to be told carp by the Twitter rep. Never had I ever experienced such appalling service. I now without funds, a router and loss of salary due to this.