Appalling Service

My wife's phone was ****** and the insurance paid out in a form of a Takealot voucher. We ordered a new phone and from Cape Town and expected it the next day but realised it was up fro collection form the depot on Monday. The Monday my wife drove to Montague Gardens from Cape Town to only find out that the phone was no available yet. I was not happy about this. Wrote a letter of which i had not response to. Took a week to get to us and we still had to go pick it up in cape town because they were not willing to deliver the Phone.<br> <br> To complicate matters after we received the phone we were credited our money back for what ever reason and i called Takealot to find out why. After a week worth of phone calls a call centre agent said is must be Takealot's mistake and she doesn't see why we shouldn't use the credit given. <br> <br> I then proceeded to by some items from Takealot. A month later i get this nasty email from Cortney that i owe you guys for the purchases i made. So my response was that i am will to return all the items as i has not used them but had open them to check the content. She treated me like its my fault for this entire mess and i need to make immediate credit card payment.