Appalling service

I have never had a problem with Takealot before. Their service has always been efficient. However, a month ago (8/08) I placed an order of two items to be delivered to PE. Bearing in mind, this was a birthday gift, it came to my attention weeks later that one of the products were out of stock. I was never informed of this and had to phone the call centre to follow up with the non-existent delivery. I then cancelled the unavailable item and asked for the other available item to be sent asap. The delivery (#***) was supposed to arrive on Monday 31/08. It arrived yesterday at the recipient's home, although the delivery person had driven off before the recipient had come to the gate! I phoned the call centre to ask that the delivery person please phone the recipient beforehand to arrange a definite time. It is now Wednesday 2 Sept and the delivery has still not been successful. I am extremely disappointed in the lack of service I have received. I expect this problem to be dealt with as soon as possible.