Appalling Service.

I purchased a Bennet Read 6L Superchef Multi-Cooker and returned it 03 August 2022 (SEALED as received) as it was a duplicated gift. I have been calling for the status of my refund, but to no avail. Return concluded on 05 Aug. 20222. Spoken to Sharon, Monica and corresponded with P Dawn. does their policy change when you return something for a refund??? or do they hope that you will just disappear and forget about it. Maybe they need the money more than I do?