Appalling return policy!!!

Takealot has the absolute worst returns policy ever! I have never dealt with a company that treats customers this way. I bought a TV which was supposedly QLED but the picture quality was bad so I decided to log a return. Thereafter I received an update on my app stating that the return was rejected. When I queried this they said that the TV was used but it was literally just switched on to check the quality. I then escalated this and was told that I need to wait for the TV to be returned and then another return may be logged. The TV was delivered and then they fetched it again. Next best thing they're telling me that the remote is not there. I have pictures as evidence, even took pictures with the delivery guy when he came to fetch the TV for the second time. This TV was bought cash and I wanted to return it in order to purchase a better TV from Takealot. I have not received any explanation as to why my return was rejected for the 2nd time. I DO NOT want this TV!!! I will be escalating this matter to the CGC as well if need be. Consumers are not to be treated this way! I returned all the accessories that came with the TV and somehow it got lost in transit or Takealot just refuses to accept my request for a return. To think that the TV was purchased on the 20th of October and this issue still hasn't be resolved. I will not recommend anyone buying large appliances from this company as you will struggle when logging a return. Rather go to a shop like Makro or Game because you will be highly disappointed dealing with Takealot and their appalling, terrible after sales service!!! If I could give them 0 starts I would!!