Appalling, Non Existent Service

I purchased a cell phone from Takealot on 05/10 and it was delivered to me on 09/10. However, it was delivered without earphones and with an incorrect, outdated 10W charger instead of an 18W fast charger. Since 12/10, I have been trying to resolve the aforesaid matters with them, but without ANY success. They expect me to return the phone and then they will provide me with another phone with earphones and the correct charger. However, I have explained to them on NUMEROUS occasions that it is not an option to return the phone due to the following: 1. I will have to pay a specialist to remove all my data from the phone, i.e. hundreds of contacts, emails, documents, WhatsApps, SMS's, photos, etc before I can return it. 2. Once I receive the new phone, I will have to pay a specialist to transfer all the aforesaid data to the new phone once again. 3. I run my own business and I will be without a phone for approx 10 days if I return it to them (4 days to courier it to them, a day for their assessment, 4 days to courier the new phone back to me and then a day to transfer all my data to the new phone). 4. Running my own business, I am dependent on a cell phone 24/7 and I cannot go without one for a day (I do not know how Takealot expects me to run a business without technology, i.e. cell phones, PC's, etc). 5. If I am without a cell phone for 10 days (refer to 1 to 4 above), I will lose a small fortune which I cannot afford to do, and quite frankly, I am not prepared to do. I have requested Takealot on several occasions to just issue me with the earphones (that I never received) and to replace the incorrect charger with the correct one, but in vain/to no avail. They are like a stuck record and hell bent that I return the phone although there is NOTHING wrong with the phone itself! There is just NO common sense and logic in their reasoning and sanity is certainly not prevailing AT ALL.