Appalling customer service

Your customer service department is just inefficient, and I'm tired of emailing and calling them.

In September last year I had 2 items which I wanted to return, which were a Remax Mini Single side Earphone and an Orico USB Bluetooth adapter.

- 1 Sept I logged a return for Remax Mini Single side Earphone MRRN - sbx69-dk6b at CPT Fores**** - 2 Sept I logged a return for Orico USB Bluetooth adapter MRRN-tjemg-9ywj at CPT Fores**** - 2 Sept accidentally submitted Remax Mini Single side Earphone on the wrong number MRRN-tjemg-9ywj - when I realised that I forgot to submit Orico USB Bluetooth adapter on 22 Sept i went CPT Fores**** and informed them of what happened, please refer to the attached slip (manual return) I received from CPT fores****, they then opened a new ref MRRN - d5pxr-8mv5 for Orico USB which was then refunded to me but the Remax has not been traced which I find strange seeing that I handed it to your agent who was able to log it to the MRRN-tjemg-9ywj why have you not been able to find this item and refund it to me???? Where is my Remax Earphone??????

I have had numerous calls with your call centre but they have not been able to bring this matter to its conclusion!!!!

ITEM 2

On 4 Jan I opened a return log number MRRN-D5KVZ-XYN7 Xiaomi Mi TV Stick and submitted it at Tygervally same day After I sometime I called your call centre to find out why I have not had a reply they said the HDMI cable was missing on 28 Jan i sent in the cable at Tygervalley and I see that your agent opened a new return log MRRN BZ6X4-W4KZ on 8 Feb and to date i have had no reply. Where is my Xiaomi Mi TV Stick?????? I have been calling your call centre and they have not been able to help.

Can someone please sort these two cases and come back to me!