Appalling Customer Service and Communication

<p>I've been using Takealot.com since 2014 and I've received excellent service from them up untill now.</p> <p> </p> <p>03 July 2016- I logged a return of a defective item with them.</p> <p>06 July 2016- The Item was received at their warehouse.</p> <p>20 July 2016- After enqiring via email, I was told that the item was with the service team and they were busy with it.</p> <p>26 July 2016- I receive an email from takealot informing me that my item has been repaired and that they are awaiting the items return to the warehouse. I was asked to confirm delivery address and I did so. I receive confirmation from takealot that the warehouse has been notified and I can expect delivery very soon.</p> <p>15 August 2016- I send an email to takealot requesting an ETA on delivery as its almost been 3 weeks since I was told the item was repaired. I received a response from takealot saying that the request is being forwarded to the relevant department and they will contact me. A week passes and no one contacts me.</p> <p>24 August 2016- In light of no one contacting me I send another email.</p> <p>26 August 2016- I receive the following email from takealot:<br />"We have notified our warehouse team that the item can be collected from the service team. It seems that there was a misunderstanding between the warehouse and the service team, however we have managed to resolve this.</p> <p>Once the item arrives at our warehouse, will they have the item shipped to yourself. Once shipped, it should be delivered with in a few days."</p> <p> </p> <p>Today is the 20th of September and still no package.</p> <p> </p> <p>I'm fed up with emailing takealot as I do not seem to be getting any positive results, hopefully this would yield some.</p> <p> </p> <p>Takealot, PLEASE! I need to know whats going on with the return of my product. As mentioned in my emails to you, if the product has been lost in transit, let me know. I understand the magnitude of your operation however I do not think it takes this long to have a repaired item returned to your warehouse and shipped to the customer unless your repair center is using the South African Post Office to send items back to your warehouse.</p> <p> </p> <p>Please provide me with a solution in your reply and not some generic copy paste response concocted by management.</p> <p> </p> <p>I love using your service and you will see that since I started using it I purchase items on almost a monthly basis, sometimes multiple times in a month but this experience has just been horrible . I recommend your service to anyone I know that wants to purchase online but I doubt I will after this.</p>