1 reviews | Active since Jan 2013
Appalling after-sales service (STAY AWAY FROM TAKEALOT.COM)
<p>Recently I ordered two cartridges for my printer and after receiving my order, I realised that one of the items was an incorrect item. I contacted Takealot.com through their online messages service.</p> <p> </p> <p>Their default messaging rep****, including the following words: "In order for us to resolve this matter in a timely manner and to possibly collect and drop off your new item within 24 hours" they would need a description of the incorrect item, the bar code and a photo of it. I immediately rep**** with three photos of the requested info.</p> <p> </p> <p>The following day I was contacted by ***aat Martin, requesting the same information. I referred him/her to my original reply that contained the info. That same day he/she rep**** that Takealot is investigating the problem. Why an investigation? Even though I emailed ***aat THREE times after that (within THREE days), he/she never again rep****.</p> <p> </p> <p>So, I sent another message via Takealot.com's online message service asking why my replacement item has not been sent. I was then contacted by Ibtisaam Dawood stating that they are awaiting feedback and that the issue has been escalated. I rep**** asking "What feedback are you waiting for?" He/she never rep****.</p> <p> </p> <p>In the meanwhile, a courier company called me to arrange pick-up of the incorrect item. "What about the replacement item?" I asked. They knew nothing about it. I am expecting their pick-up on Monday, 13 June.</p> <p> </p> <p>Today, Chiron Bosman notified me that the replacement item will only be shipped to me 4-6 days after the incorrect item has been received by them. WHAT! What happened to the 24 hours?</p> <p> </p> <p>This means that I will most likely have to wait in total more than 2 weeks for my ink cartridge to be replaced.</p> <p> </p> <p>I have made the mistake of purchasing from Takealot.com, but I will not make that mistake again. Their service has gone down the drain like a ****.</p>
Hello Juanpbotha,
We are terribly sorry that you received the incorrect item and for the length of time it has taken for this matter to be attended to.
Our complaints team has tried to get in touch with you via telephone to discuss the details regarding your concerns with you.
We are working toward getting this matter resolved as soon as possible.
Regards
Takealot.com
Hello Juanpbotha,
We are terribly sorry that you received the incorrect item and for the length of time it has taken for this matter to be attended to.
Our complaints team has tried to get in touch with you via telephone to discuss the details regarding your concerns with you.
We are working toward getting this matter resolved as soon as possible.
Regards
Takealot.com
Yes, I noticed that you tried calling me once on a Friday evening at 19h44 for the first time, which is 5 days after my original lodging of the issue. This is definitely NOT "working toward getting this matter resolved as soon as possible".
To makes things worse, I received a notification, today, that an order was placed by your team for the same item that was incorrectly delivered.
This is still appalling after-sales service.
Yes, I noticed that you tried calling me once on a Friday evening at 19h44 for the first time, which is 5 days after my original lodging of the issue. This is definitely NOT "working toward getting this matter resolved as soon as possible".
To makes things worse, I received a notification, today, that an order was placed by your team for the same item that was incorrectly delivered.
This is still appalling after-sales service.
Hello Juanpbotha,
Thank you for your response and for taking my call earlier on.
We are currently working together with the relevant departments to rectify this issue and we will be in touch with you at the earliest convenience.
We appreciate the time you are granting us to resolve this matter.
Regards
Takealot.com
Hello Juanpbotha,
Thank you for your response and for taking my call earlier on.
We are currently working together with the relevant departments to rectify this issue and we will be in touch with you at the earliest convenience.
We appreciate the time you are granting us to resolve this matter.
Regards
Takealot.com
Good day
This is getting a bit ridiculous now. Takealot.com is the best example that I've come across of a business where the right hand doesn't know what the left hand is doing. The courier company collected the return item on Monday, 13 June, but your customer service (or lack there of) is making a nuisance of themselves by contacting my basically everyday trying to arrange a date for collection of the already collected item. Even though I tell them in a very friendly manner that it has already been collected, the following day there will just be another call trying to arrange the collection.
But this is understandable when one realises that during the last 2 weeks (yes, it's been 2 weeks since my original logging of the complaint and still I haven't received my correct item) I've had to deal with at least 10 different employees of Takealot.com. No wonder everyone is so confused. Your customer service SYSTEM is a joke!
I expect some compensation for the loss of time and money put into the complaint. Or even better, I would love to speak to a manager at Takealot.com. You have my number on your system.
Regards
Juan Botha
Good day
This is getting a bit ridiculous now. Takealot.com is the best example that I've come across of a business where the right hand doesn't know what the left hand is doing. The courier company collected the return item on Monday, 13 June, but your customer service (or lack there of) is making a nuisance of themselves by contacting my basically everyday trying to arrange a date for collection of the already collected item. Even though I tell them in a very friendly manner that it has already been collected, the following day there will just be another call trying to arrange the collection.
But this is understandable when one realises that during the last 2 weeks (yes, it's been 2 weeks since my original logging of the complaint and still I haven't received my correct item) I've had to deal with at least 10 different employees of Takealot.com. No wonder everyone is so confused. Your customer service SYSTEM is a joke!
I expect some compensation for the loss of time and money put into the complaint. Or even better, I would love to speak to a manager at Takealot.com. You have my number on your system.
Regards
Juan Botha
I eventually received the correct item yesterday. Good grief! What a struggle. Don't know why something so simple should be so much effort...
I haven't received any apology from Takealot.com's management. So, there for: Facebook-share, here we go!
I eventually received the correct item yesterday. Good grief! What a struggle. Don't know why something so simple should be so much effort...
I haven't received any apology from Takealot.com's management. So, there for: Facebook-share, here we go!