Appalled by dispatching department

<p>I am highly upset and utterly appalled by the service I have received from takealot.</p> <p>My order number is ********** . I ordered my twin daughters bicycles for Christmas and paid the same day, even though I was having difficulty connecting to pay fast due to black Friday, Nevertheless, I made payment and submitted proof thereof.</p> <p>The following Wed, I received my order, but only to discover that 1 bike was dispatched, I queried this with the courier company the same day, spoke to Bongiwe Ngqongwa, who logged a call with reference: ********** .</p> <p>I had to keep phoning to follow up on my second bike order for 2 or 3 days, then get told by email from Ashley Nagel that a second bike will be dispatched to me. That left a sign of relief, only last night to get another email not even a phone call from Ashley Nagel, that they are unable to dispatch a bike and requesting how a refund can be done. I mean, is this how you do business with customers. </p> <p>I ask, with tears in my eye, how do you expect me to explain to my twin daughters that they will not be getting their bike for Christmas, they are 3 years old.</p> <p>How can I be held responsible for the negligence by Takealot dispatching department. I am utomst furious, I work in a customer centrered enviromnement and we do not treat our customers the way I have been treated.</p> <p>I have gone back onto the Takealot page and the bike is still listed, but the 20" BMX Girls Flower Power Bike. </p> <p>Belive me, when I say that I will not be speaking great things about Takealot, this is a present that my daughters really wanted for Christmas, now I have to tell them they will not get it, how do you think I should do that. </p> <p>You have left a bitter taste in my mouth, and I will defintely be raising my voice, as word of mouth is a very strong tool in our country.</p> <p>you either refund me my full payment within 24 hours, or you resend me the 20" BMX Girls Flower Power Bike that I receive before Christmas, the choice is yours, otherwise I will be contacting the Consumer Protection Act an will be escalating my complaint to the necessary authority. </p> <p> </p>