1 reviews | Active since Mar 2009
APPALLED AT TAKEALOT
Yesterday I placed an order for a Guess ladies watch for R929 and the sale went through no problem. During the course of the day I received a mail saying the watch is suddenly out of stock and that I would be refunded the amount but it would take between 3-7 days to appear in my account. I absolutely disputed this and explained that the deduction came off my account immediately and I refuse to wait to be refunded. I received a call from somebody from Takealot earlier today to say she will try to expedite this and would get back to me - have not heard back from her... What do you know, I checked the Takealot website now and see that the same watch is now advertised for R1470!!! I have made numerous purchases on Takealot and I cannot believe that they would try to **** a regular customer as myself. Shame on you for treating your customers this way Takealot!!
We're sorry for the disappointing experience you've had with this order and that the refund is taking longer than you expected, but this is not something we control as it depends on the bank you're with. The refund should reflect in your account within 2 to 3 working days and we're sorry if you we're informed otherwise and for the unnecessary concern caused. The in stock watch you're referring to at R1470 is sold by a seller on our marketplace and therefore not part of takealot stock.
We're really sorry for the unnecessary hassle and have instructed our complaints team to get in touch with you to assist and resolve this matter as quickly as possible.
Sincerely,
takealot.com
We're sorry for the disappointing experience you've had with this order and that the refund is taking longer than you expected, but this is not something we control as it depends on the bank you're with. The refund should reflect in your account within 2 to 3 working days and we're sorry if you we're informed otherwise and for the unnecessary concern caused. The in stock watch you're referring to at R1470 is sold by a seller on our marketplace and therefore not part of takealot stock.
We're really sorry for the unnecessary hassle and have instructed our complaints team to get in touch with you to assist and resolve this matter as quickly as possible.
Sincerely,
takealot.com