App showing out for delivery whereas I received the order.

I've been using Takealot for some time now and it has been great. Reason I gave it 1 star is because of the recent order that had defective items and I wanted to return, but can't because the order is still showing it's out for delivery whereas I received the order about two weeks ago.

Support doesn't help, all they advise is that I should wait for the app to update that the order is delivered.

This is frustrating as I had to use the product this past weekend and it was not working.

Can we please come up with a solution that benefits everyone because I'm not happy about this issue.

30 days return/exchange will be done and you will then tell me you cannot exchange or refund me because of the policy.

This issue is not my problem, it's takealot problem and I already paid for the items but now takealot is making their problem mine.

Please resolve this ASAP or refund my money.