another terrible shopping experience
I placed an order on June 29, 2024, with the option for delivery on either Tuesday, July 2, or Saturday, July 6. I chose these dates to ensure I would have everything I needed for the weekend, including medication for our dogs, gifts to be given that weekend, and new bottles for our little one who needs to drink more formula now.
However, on Wednesday, July 3, I logged into my Takealot account and noticed that the delivery date had been changed without any notification. I sent an email questioning this, and they responded that one of the items was delaying the shipment. Surprisingly, the delayed item was one of the gifts, which they canceled shortly after. They then asked if I would like to split my delivery, to which I agreed.
Today is Tuesday, July 9, and I might finally receive my order. Takealot's poor planning and procrastination have caused significant inconvenience. They canceled one of the gifts I ordered for my little one, claiming it was out of stock. However, when I checked online, the item was still listed as available for delivery. Despite agreeing to split my order, I have yet to receive it. I had to purchase the majority of the items from my local vet to ensure I could continue my pets' treatment, and now I plan to disregard their no-return policy since they failed to honor my delivery.
Their disorganization has resulted in both split orders supposedly being delivered today, with no specified time. Their system also stated until yesterday that my order would be delivered on Friday, July 12. This experience has been incredibly disappointing and frustrating.
To be honest, Takealot should be held to a higher standard in these cases. Gone are the days of excuses—they have been in this industry for a very long time, and I have been a loyal customer since early 2016. Yet, they treat customers with no respect for their time.
Takealot, you should definitely offer some form of compensation for this order as a reminder of poor service delivery and to ensure this does not happen again.
I also had the option for next-day delivery, would you have honored that? and if so how come was this one so difficult to honor?