Another takealot stuff up

I have a few issues with takealot, thankfully the rest have been resolved.

However, today is a different story. I logged a return to get a refund for screen protectors that I no longer needed as the phone I brought them for was replaced due to not being repairable. I requested a credit to my account so I can get the ones to fit my new phone screen.

The courier came to collect it and had removed the product in it's packaging, from the box and protection I had put them in, and fought us right up until he left saying that he "had no space for it".... The box was 10cm X 15cm X 15cm.... Needless to say I stated quite strongly that I will not be held liable for any damage from there and they accepted that. The product itself was opened but the screen protectors hadn't even been usd yet as I only bought them while my phone was in for repairs which ultimately resulted in the repair shop replacing my phone with a different model.

The return was declined and all I can get back is that I must refer to the email sent this morning. I looked, in all my folders and nothing... Not a word after the notification for the collection being scheduled. Now I am sitting with no refund and no product because of a courier that refused to take a small box that gaurenteed the safety of my return.

This is not the first time I've had issues with the courier nor getting these matters resolved by takealot themselves. I would like to know what exactly is the reason for the denial of the refund.