Another shocker, two in a row...

I placed an order and paid for next-day delivery because I really needed the product the next day. On the day of delivery, I get an SMS saying there is a delay with my delivery. I then logged into their website to look for additional information and it listed the issue as insufficient delivery information, which is *******, as I have not changed my address or profile details and have received many deliveries from them in the past.

To top off the frustration, it is so difficult to find a contact number to speak to someone to find out what is happening. When I finally locate a number I have to hold so long I had to hang up, presumably just another tactic of theirs to avoid having to speak to a customer.

My only other option was to log a complaint online through their system, which I really wanted to avoid, as I have already been through that process with my previous order with them, which you guessed it, was also a mess-up.

Takealot, your communication is shocking and the customer journey to sort problems out even worse. You clearly don't care about customers and by the way my last botched order was handled, I am yet again going to be expected to suck it up.