Annoying

My latest experience with Takealot has left a very sour taste in my mouth.Upon checking my parcel I noticed an item was MISSING,I immediately returned to the pickup point where one of the people put me through to the call centre,I spoke to LIAM and explained an item was missing,he then did a return on my behalf stating item was missing,was told to send pictures of items recieved which I did,he confirmed he got the pictures and will escalate.Today I received an email from NATASHA asking me the same thing to send pictures which I did.THEN I get an email stating I need to return the item I NEVER RECEIVED.How the HELL can I RETURN AN ITEM I NEVER RECEIVED.I rep**** as much AND sent Screenshots of the email conversation with LIAM where he CONFIRMED the return was logged as ITEM MISSING.Get your **** together!Either replace my item or refund my money,SIMPLE!!!I have been purchasing way more expensive items so why the HELL try to pull a one on you for an item of not even R150?????