Annoyed customer

I logged a refund request with Takealot and Hisense, as the product is still under warranty.

Hisense responded quickly and approved everything within a week. However, when it comes to Takealot, it's a completely different story. They collected my air fryer on the 6th of July, but I still haven't received my refund.

I'm extremely frustrated because I've been calling almost every other day for an update, and all they ever say is, "We will escalate your query." Worst of all, they never call me back, despite my repeated requests.

I'm honestly so annoyed at this point.