Annoyed Customer

I placed an order on the 31st May. I do realise that these are difficult times we living in, but if the website says that it will be delivered within the next 2 days, then why should I believe or think otherwise? If Takealot are telling their customers, this is when we deliver, why should we expect less? What makes matters worse, is that on their tracking page, it says the purchased items are with the courier and waiting to deliver, that was on the 2nd June. So its taken 7 working days for nothing to happen. IF when I placed the order, it said "this will take 7 to 10 working days" to deliver, then I'd totally understand. But what I purchased was in stock and available. Where on earth is my delivery? The feedback received is just the generic, "I'm sorry for the inconvenience" type thing and "we'll get back to you soon", which isn't happening? This is ridiculous.