Angry Customer

I placed an order for a Hisense 508L Frost Side by Side Fridge Freezer on the 07th of September and paid for it the following day. According to my Takealot app it was shipped on the 09th and was supposed to be delivered on the 16th of September. I still haven't received my order. On the afternoon i called them and was told my parcel is with Fast and Furious Courier. I requested the tracking number and called the courier they told me my number isn't working they couldn't get hold of me. I confirmed my number and even gave an alternative contact but they still haven't contacted me about rescheduling the delivery. On their website the parcel was scanned into Depot on the 09th, and it has been on "Dispatched on Manifest" ever since. On the 20th i called Takealot and spoke to a lady called Thandokazi. She told me she will follow up on my case and promised to come back to me faster than their courier partner. Today is the 22nd and i still haven't heard anything from Takealot or Fast and Furious. I am really disappointed with Takealot because i trusted them to deliver on time, in the past they would even update me if my order was delayed. I am even considering cancelling because it doesn't look like i will be receiving my fridge anytime soon.