ANGRY AND ANNOYED BY TAKEALOT CUSTOMER SERVICE

A week back i purchased a SnoMaster ice maker WORTH R19400 from Takealot and its not what i expected. The ice maker is not faulty and I arranged a return / credit with them so i can maybe look for something else. I was assisted by Sinesipho.Nd where she advised i should contact SnoMaster, on my original mail i stated that i call and physically went to SnoMaster in Montague Gardens and they advised Takealot should assist as money was paid to them. They can only assist if item is faulty.

I then explained item is not faulty but its not what i wanted. Sinesipho dismissed calling back after the first attempt we couldn't hear each other (line was bad). I requested for a phone call and she kept on telling me to contact SnoMaster as they cant assist with the refund.

Please advise is this how you treat customers??? With no proper explaining or an option to assist. All you do is to just dismiss me????

I NEED ANSWERS AND ASSISTANCE IM NOT HAPPY WITH ICE MACHINE.